LUMITHEN's Commitment to Customer Satisfaction
At LUMITHEN, we aim to ensure our clients have an exceptional experience with our products and services. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our website.
Refunds are considered for products returned within 30 days of purchase. To be eligible, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Certain goods may be exempt from refunds, including perishable goods, custom orders, and downloadable software.
To initiate a refund request, please contact our customer service team at [email protected] or call us at (555) 123-4567. Provide your order number and details of the product in question. Our team will guide you through the necessary steps and inform you of any additional requirements.
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment. Please note, depending on your card issuer's policies, it may take additional time for the refund to appear on your statement.
For more information about our refund policies, please get in touch with our customer support team. We are committed to resolving any issues and ensuring your satisfaction with LUMITHEN.